Returns Policy
Approval is required before returning any Magazine or products within 10 days of receipt. Magazine or products may only be returned for a credit towards future purchases. Please do not return any magazine or products until you have received a Return Authorization (RA#) number. Return requests must be submitted in writing and mailed to:
Cravings Magazine RA# Request
PO Box 602, Mt Lawley WA 6929
or faxed to 08 92971324; or emailed to info@cravingsmagazine.com.au
Before returning a magazine or products, please keep the following in mind:
1. MAGAZINE AND PRODUCTS DAMAGED IN TRANSIT ARE NOT THE RESPONSIBILITY OF THE PUBLISHER. Please make a claim with Australia Post.
2. Any magazine or products returned must be in new and sellable condition (undamaged and in original shrink-wrap). There may be no stamps, marks, stickers, etc., in/on the magazine and products.
3. There is a 20% restocking fee for each returned magazine or product/s.
4. Magazine and products returned to us without an RA# will not be accepted for return credit and will be returned to the customer upon request, at the customer’s expense. Requests must be made within thirty days of issuance of Cravings magazine “Not Eligible for credit” notice.
5. Special Sale or promotional magazine and products are not returnable.
6. Shrink-wrapped items that have been unwrapped are not returnable.
7. Videotapes, audiotapes, CD’s, DVD’s are non-returnable.
8. Customer is responsible for return postage / shipping. Returns must be shipped via an insured carrier.
If the above requirements are met, then the magazine and product(s) may be shipped back to us for credit.
Return Shipping Instructions:
• It is the customer’s responsibility to wrap the magazine or products in a protective manner.
• Shipping costs and tracking are the responsibility of the customer.
• Magazine and products must be returned by a traceable method (i.e., UPS, FedEX, DHL). The customer is responsible for the returns shipment until we receive it.
• The RA# must be clearly written on the outside packaging.
• Returned magazine/s and product/s must be shipped to Cravings Magazine – RA# (insert number), PO Box 602 Mt Lawley WA 6929.
• We suggest that you wrap the magazine or products in the same material you received in. There are two important steps in successful magazine or products packaging: Keep it clean and immobilize it.
Damaged / Defective products
1. Defective / damaged products must be returned within 10 days for credit or replacement.
2. In this instance, shipping will be paid by us. There will be no restocking fee.
3. You must call the office first for instructions on how to return damaged / defective products.
Enquiries? Contact: The Director, info@cravingsmagazine.com.au
Please retain a copy of this policy for your records.
________________________________________
Return Policy
Terms & Conditions of Use
Effective February 1, 2009
The following terms and conditions, including those on the face hereof, constitute an Agreement between the Customer and Cravings magazine and are referred to as such:
Controlling Provisions
The terms and conditions appearing herein constitute the sole and entire Agreement of the parties regard less of the timing, for or content of other communications between the parties, if any, all of which are merged herein. The Customer and CRAVINGS MAGAZINE agree to abide by all the terms and condition contained herein with each and every purchase. CRAVINGS MAGAZINE objects to the inclusion of any different or additional terms, and non additional or conflicting provisions contained in any other communication from the Customer will be considered an unconditional acceptance of the terms and conditions appearing hereon, without regard to any additional or conflicting terms proposed by Customer. None of the provisions of this Agreement may be varied, amended or modified except by a written agreement signed by all of the parties.
Local Laws
Before ordering any product you must make local inquiry to determine if the specific type of product you wish to purchase is permitted to be used or possessed in your state or country. There may be restrictions in your state or country prohibiting the purchase, possession, or use of some items listed for sale on our website. We do not provide for refunds if the product is not allowed to be imported to your state or country or confiscated by any official authority of any country including customs for your country. Again, once the product you ordered is shipped internationally, we relinquish any and all responsibility. If the product is illegal in your country, simply don’t order it as it may never get to you. By placing this order, you accept full responsibility for all applicable laws, potential loss of product, and accept the consequences, if any, of this purchase.
Payment
CRAVINGS MAGAZINE accepts Visa and MasterCard credit cards for online purchases. Orders made by credit card will be processed and shipped within 5 business days. CRAVINGS MAGAZINE also accepts payment made by Western Union and wire transfer with immediate order processing. Orders accompanied by check will result in a 10 business day hold to allow sufficient time for the cheque to clear. International orders can only be processed via Credit Card, Western Union, or bank wire transfer.
Shipping
Shipping will be made within commercially reasonable time unless a specific delivery time is currently undetermined by the manufacturer or supplier. All orders are normally processed for shipment within five (5) business days so long as the products are in stock. All shipments are F.O.B. shipping point, unless otherwise indicated. Most orders are shipped via Australia Post or FedEx Ground service. Cravings Magazine cannot use a P.O. Box address for delivery. The Customer is responsible for all applicable shipping and handling fees when requesting overnight, priority, 2nd day or 3-day select service. All customer requests for shipment insurance are at the Customer’s expense.
Warranties
All merchandise distributed by Cravings magazine carries a Ninety (90) Day Limited Warranty on parts and labour, these items may further be covered by a 1 or 3 year when indicated under the manufacturer’s warranty, a copy of which is available to Cravings magazine customers upon written request only. CRAVINGS MAGAZINE MAKES NO WARRANTY, EXPRESSED OR IMPLIED, INCLUDING ANY WARRANTY OR FITNESS FOR ANY PARTICULAR PURPOSE OR MERCHANTABILITY. No agent, employee or representative of CRAVINGS MAGAZINE is authorized to bind CRAVINGS MAGAZINE to any affirmation, representation, or warranty, oral or written, unless by separate written instrument designed by CRAVINGS MAGAZINE, which by its terms state that it is included as part of this sale and agreement.
Claims
Receipt of goods shall be deemed acceptance of the goods received. All claims for defective goods or revocation of acceptances, for shortages, for delays, or failures in shipment or delivery, or for any cause shall be deemed waived and released by the Customer unless it is made in writing within (7) days after receipt of goods. All claims must state specifically and in reasonable detail the nature of all objections, and must be accompanied by delivery receipt or photocopy of the sales order or packing slip. Any delivery not placed in dispute in a timely manner shall be paid for by the Customer and all uncontested amounts due shall be paid by the Customer with terms specified. As a condition to making a claim for missing or damaged goods sent, the Customer is responsible for initiating and pursuing with the carrier.
Limitation of Liability
CRAVINGS MAGAZINE’s liability will be limited to replacement or repair of defective goods upon receipt of goods in a timely manner per the Return Policy paragraph detailed herein. In no event will CRAVINGS MAGAZINE be liable for consequential or special damages or for transportation, installation, removal, adjustment or other expenses or losses which may arise in connection with the use or installation of the goods; late delivery, failure to deliver; or from any other cause. Notwithstanding the terms of this Agreement of sale, if there should arise any liability of Cravings magazine, such liability shall be limited to an amount equal to one-half (1/2) the costs of the goods or $250.00, whichever is less.
Errors and Omissions
Even though CRAVINGS MAGAZINE makes every effort to insure that all of the information displayed on the CRAVINGS MAGAZINE website is accurate, complete, and current, it is possible that information about an item may contain inaccurate or incomplete information, including information about the item\'s price or availability. CRAVINGS MAGAZINE reserves the right to correct errors and/or update the content on our website at any time without notice. CRAVINGS MAGAZINE also reserves the right to refuse or cancel any order containing any error or inaccuracy, even when the order has been submitted, whether or not the order has been confirmed and the Customer’s credit card charged. A full refund will be issued in the same manner it was paid should the Customer’s order be cancelled after payment has been processed.
Indemnification
Customer agrees to indemnify and hold harmless Cravings magazine, its shareholders, directors, officers, employees, representatives and agents (collectively, “Representatives”), all of CRAVINGS MAGAZINE’s affiliates and all Representatives of all CRAVINGS MAGAZINE affiliates from and against any and all lawsuits, losses, damages, actions, causes of action, governmental duties, charges, lines, penalties, costs, expenses or obligations of any kind or nature whatsoever (including reasonable attorney’s fees and costs of defence) arising, relating to, or alleged to arise or relate to the actions or inactions of Customer in connection with this Agreement of sale and/or goods or services to be provided by CRAVINGS MAGAZINE pursuant to this Agreement. This indemnification obligation shall survive termination, cancellation or completion of this Agreement.
Assignment
This Agreement may not be assigned by Customer without the express written consent of Cravings magazine.
Governing Law
This agreement shall be governed by the laws of the State of Western Australia.
Notice
Any notice or written document required or permitted to be given by Customer or CRAVINGS MAGAZINE to the other shall be in writing signed by the party giving such notice and sent to the other party at such other Party’s address set forth on the front of this Agreement (or such other address designated by the applicable party).
Severability
If any provision of this Agreement or the application thereof to any person(s) or entity(ies) or circumstance(s) shall be invalid or unenforceable to provision, each such provision shall be enforced to the greatest extent permitted by law.
Disclaimers
Depending on where you live, restrictions by certain states, counties, and cities may prohibit the possession or use of some items listed for sale by Cravings magazine on our website. It is solely the responsibility of the Customer and not the Cravings magazine or Cravings magazine to understand and obey federal, state, and local laws or ordinances with regard to the purchase, possession, and use of any product(s) purchased before placing an order. You should contact your federal, state, and local authorities to be certain you are not breaking any laws. By placing any order with Cravings magazine, you agree; to all the terms and conditions contained herein; that you are of legal age to purchase and possess the item(s) purchased; that you have made sufficient inquiry to know that it is legal for you to purchase and process the items purchased in your jurisdiction; that the use of the item(s) purchased shall be used in a lawful manner; that you have read this disclaimer and that by making a purchase from CRAVINGS MAGAZINE you agree to hold CRAVINGS MAGAZINE, its owners, agents, product suppliers, or affiliates harmless from any and all liability.
|